TAt ELVORO Perfume, we want you to love your fragrance. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

You may request a return within 7 days of receiving your order if the product:

  • Is unopened, unused, and in its original condition
  • Has all original packaging, seals, and tags intact
  • Has no signs of use
  • You provide your proof of purchase or order number

🔒 For health and safety reasons, opened or used perfume bottles cannot be returned, unless the item is proven to be defective or damaged on arrival.

2. Non-Returnable Items

The following items cannot be returned:

  • Perfumes that have been opened or used
  • Items with broken seals
  • Products damaged due to customer misuse
  • Items purchased on clearance or final sale

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or not what you ordered:

🕐 Contact us within 48 hours of delivery.
Please include:

  • Your order number
  • Clear photos of the product and packaging

Once we receive and verify your claim, we will:

✔ Replace the item at no extra cost
OR
✔ Issue a full refund (including shipping cost if the mistake was ours)

4. Refund Process

Once your return is received and inspected:

🔹 You will be notified by email about the approval or rejection of your refund.
🔹 If approved, your refund will be processed to your original payment method.
🔹 Refunds are usually completed within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return was due to an error on our part.

5. Exchanges

We only offer exchanges:

✔ If the item is defective
✔ Or if you received the wrong product

To request an exchange, contact our support team with:

  • Order number
  • Photos of the issue

6. Return Shipping

Customers are responsible for return shipping unless the return is because of:

  • A damaged item
  • An incorrect item sent

We recommend using a trackable shipping service or purchasing shipping insurance. ELVORO Perfume is not responsible for lost or missing return shipments.

7. How to Start a Return

To begin a return, contact us at:

📧 Email: [email protected]
📞 Phone: +92 324 6456506
📍 Address: GT Rd Near W Brother Gujranwala Pakistan.

Please include:

  • Order number
  • Reason for return
  • Photos of the item (if damaged/defective)

8. Questions? We’re Here to Help

If you have any questions about returns or refunds, feel free to contact our customer support team anytime. We’ll be happy to assist you!

✔ Note: This policy applies to purchases made directly at https://elvoro.com.pk/ only.